The Mango mobile application platform

The Mango platform is a complete mhealth surveillance, monitoring, and evaluation solution – scalable to any size, flexible to suit any operation, and fully customisable due to its modular architecture.

You can use the Mango to create your own DIY mhealth system, or partner with us to design a turnkey solution built to your exact specifications. We are always available to provide you with any support needed to build and maintain your mhealth solution.

Mango gives you more visibility into your operations, and lets you easily keep track of all your users and assets at all times. Allowing you to respond faster and more intelligently with information you can trust.

Mango is designed to operate sustainably in any environment, even when the available communications services and infrastructure is limited or unreliable.

Data Collection

Mango offers a complete mhealth data collection and analysis solution, suitable for any scale or environment. You can connect entire countries with thousands of facilities, all into one unified data management system – including facilities located in highly remote areas with limited communications.

Key features

  • Data collection via SMS, USSD, mobile apps, and web forms.
  • Collect data using any mobile device, including everything from basic feature phones to the latest smartphones and tablets.
  • Collect and manage data using any desktop computer using Windows XP and up.
  • Powerful dynamic / intelligent survey design tools including skip logic, piping, branching, and other logic tools.
  • Automatically send scheduled surveys to all groups at once.
  • Reports automatically generated and updated in real-time.
  • Powerful reporting / analysis tools including highly-granular filters.

Key benefits

  • More reliable and actionable information to enable faster responses.
  • Better data accuracy and visibility for more informed decisions.
  • Clear reporting and automatic alerts for better operational awareness.
  • Low maintenance and operational costs.
  • Low training requirement, with most users gaining competence with under 1-day of training.
  • Locally supportable with minimal training required.
  • Complete audit trail for all information flows.
eVouchers

Available as a separate Mango module.

eVouchers are digital vouchers with an assigned value, which can be redeemed as cash, subsidy, and/or for specific services. These vouchers can be created, distributed, redeemed, and tracked entirely within the Mango platform.

eVouchers can be quickly and economically distributed at any scale, to targeted beneficiaries using only a single SMS (text message). This allows recipients to quickly access special services and programmes via direct subsidy.

Key Features and Benefits eVouchers:

  • eVouchers can be redeemed at any Mango registered facility (requires mobile coverage).
  • Proven to increase uptake of services.
  • Reduced administrative costs due to electronic distribution
  • Every eVoucher is inextricably linked to a unique beneficiary by using unique identifier codes, allowing you to track their usage, and also to prevent fraud cases.
  • eVoucher offers / values can be precisely customized and personalized according to individual needs, so every beneficiary can get exactly what they need.
  • eVoucher offers / values can be adjusted in real-time, and changes are reflected in all unredeemed vouchers instantly.
  • Set an expiry date for eVouchers to help ensure service uptake.
  • Participating facilities can receive regular, reliable, and verifiable payments using eVouchers, which has been proven to incentivise participation and support local economies.
  • Reduce payment lifecycle as funds are automatically set aside to honour eVouchers, which ensures availability of funds and reduces fund management overheads.
  • Fully auditable transaction chain.
  • eVouchers have no printing costs, low distribution costs, are instantly procurable, and have unlimited availability.

 

How it Works

The Mango eVoucher module is a vertically integrated transaction-processing solution that links service providers, suppliers and distributors, and end-beneficiaries into a unified end-to-end electronic voucher distribution system.

eVouchers are created using pre-defined operational business rules, set within the voucher distribution hierarchy. This intentionally mimics the traditional paper voucher process, but takes advantage of all the benefits of electronic distribution.

This gives service providers more control over their distribution strategy than would be possible using traditional physical vouchers. Digital distribution also greatly streamlines the whole distribution process, while greatly reducing financial liabilities through superior end-to-end tracking.

Mango is able to process eVouchers natively across multiple programmes, while applying the unique operational business rules for individual programmes. eVoucher payments, redemptions, authenticity, and validity are calculated in real-time, and can be fully audited from end-to-end.

eVoucher coordinators maintain total control over the distribution network, ensuring efficient and effective coverage across their entire distributor base. Mango reports are also available to so supervisors can keep track of all eVoucher activities.

Monitoring & Surveillance

The Mango platform is well suited for building complex mhealth monitoring and surveillance programmes. Mango includes robust data collection processes, and powerful reporting / analysis tools to provide instant visibility into your operations.

You can setup Mango to track as many data points as you require, using intelligent surveys that can adapt to any changing circumstances. Regularly scheduled surveillance reports then keep you closely informed, of any environmental or operational changes you wish to monitor.

Some examples of monitoring & surveillance programmes powered by Mango:

  • Tracking malaria outbreaks across Sub-Saharan Africa
  • Monitoring spread of HIV/AIDs among target surveillance groups
  • Monitoring population coverage for Neglected Tropical Diseases (NTDs) treatments

Automated alerts and notifications can be configured, to help ensure that all monitored indicators are maintained at their ideal level. This enables you to easily assure compliance with your programme objectives, and respond quickly when certain Key Performance Indicators (KPIs) indicate action needs to be taken.

Key features and benefits of Mango-powered solutions:

  • Ability to use any appropriate on-site technology for data collection and reporting, including aging / unreliable hardware and basic mobile feature phones.
  • Completely customizable intelligent surveys and reports for any requirement.
  • Ability to connect thousands of facilities into one unified system, including country-wide solutions and connecting highly remote locations.
  • Ability to continue operating even with limited and/or unreliable communications infrastructure.
  • Operates sustainably even in low-resource environments.
  • Integrate 3rd party mobile / internet communications services.
  • Integrate 3rd party database and data management applications.
  • All collected data is automatically stored and backed-up in your Mango cloud account.
Performance Evaluation

The Mango platform is well suited for building complex mhealth performance evaluation programmes. Mango includes powerful reporting and data analysis tools, with the ability to filter and mine data to a high degree of granularity.

Automated alerts and notifications can be configured, to ensure that all performance indicators are maintained at their optimal level. The moment any indicator reaches their predetermined critical threshold, the appropriate responder will be instantly notified.

This enables programme supervisors to quickly respond when any Key Performance Indicator (KPIs) indicates an action needs to be taken. Reports are automatically generated in real-time, and can be regularly delivered by email to help ensure compliance with your programme objectives.

Examples of Mango being used for performance evaluations:

  • Population census, and target group coverage
  • Testing, appropriate treatment, and morbidity rates against target population
  • Percentage of therapeutic coverage, over given time period, against target population
  • Number of recurrent cases and post-session complications, compared to standard treatments
  • Average response times and percentage of timely responses
  • Number and percentage of critical stock levels and stock-outs

Examples of KPIs evaluated with the help of Mango:

  • Percentage of adverse treatment reactions
  • Appropriate treatment rates for affected populations
  • Appropriate distribution of medical supplies
  • Patient evaluations of sessions with their doctors and nurses
  • Distribution of educational materials to target groups e.g. family planning

Key features and benefits of Mango-powered solutions:

  • Ability to use any appropriate on-site technology, including aging / unreliable hardware and basic mobile feature phones.
  • Automatic alerts whenever any KPI reaches threshold levels.
  • Automatic notification of delayed responses, non-responses, and multiple responses sent in the incorrect format.
  • Completely customizable reports automatically delivered on schedule.
  • Ability to connect thousands of facilities into one unified system, including country-wide solutions that connect highly remote locations.
  • Operates sustainably even in low-resource environments, including areas with limited and/or unreliable communications infrastructure.
  • Integrate 3rd party data and communications services.

All collected data is automatically stored and backed-up in your Mango cloud account.

Supply Chain Management

The Mango platform is well suited for building complex supply chain and inventory management solutions at a country-wide scale. Mango provides instant visibility into your entire supply chain, and helps ensure optimal stock levels throughout your operations.

Mango is especially useful when you need to keep track of inventory in highly remote / inaccessible areas, or environments with poor quality communications infrastructure. Regularly scheduled stock level surveys and reports keep you closely informed of available inventory in all your facilities.

You can keep track of an unlimited number of commodities – and know exactly when, where, and why they are consumed. The moment any commodity reaches a low / critical threshold level, an automated alert is sent out to prompt the appropriate response.

Mango-powered solutions are currently tracking the following commodities across Africa:

  • Malaria treatments
  • HIV/AIDS treatments
  • Family Planning diagnostics, treatments, and educational materials
  • Treatments for Neglected Tropical Diseases (NTDs) including river blindness, elephantiasis etc.
  • …and many more

Key features and benefits of Mango-powered solutions:

  • Helps avoid critical stock levels and stock-out emergencies.
  • Automatic alerts when stock levels reach critical levels or stock-out.
  • Ability to use any appropriate on-site technology for data collection and reporting, including aging / unreliable hardware and basic mobile feature phones.
  • Automatic notification of delayed responses, non-responses, and multiple responses sent in the incorrect format.
  • Ability to connect thousands of facilities into one unified system, including country-wide solutions and connecting highly remote locations.
  • Ability to continue operating even with limited and/or unreliable communications infrastructure.
  • Operates sustainably even in low-resource environments.
  • Data collection via SMS, USSD, mobile apps, and web forms – using any mobile device (including basic mobile feature phones).
  • All collected data is automatically stored and backed-up in your Mango cloud account.
Case Management

The Mango platform is well suited for building complex health case management solutions for government-level or country-wide deployments. Mango provides the ability to keep track of all monitored cases at all times, in any facility connected to the application.

All registered persons (or cases) are assigned a unique ID number, which enables end-to-end tracking of all engagements with your organization. All related data points (e.g. appointments, sessions, commodities received etc.) are recorded in the case profile, and their entire history can be viewed as needed and appropriate.

Cases can be easily anonymized if this suits the purposes of the project. Strong security precautions are always implemented as standard to ensure the protection and privacy of sensitive data.

Examples of case groups currently being monitored with the help of Mango:

  • Pregnant women and nursing mothers
  • New-borns and very young children
  • Malaria, HIV/AIDS, and NTD (Neglected Tropical Disease) patients
  • Male and female sex workers
  • …and many more

Key features and benefits of Mango-powered solutions:

  • Ability to use any appropriate on-site technology, including aging / unreliable hardware and basic mobile feature phones.
  • Automatic alerts whenever any KPI reaches threshold levels.
  • Automatic notification of delayed responses, non-responses, and multiple responses sent in the incorrect format.
  • Completely customizable reports automatically delivered on schedule.
  • Ability to connect thousands of facilities into one unified system, including country-wide solutions and connecting highly remote locations.
  • Operates sustainably even in low-resource environments, including areas with limited and/or unreliable communications infrastructure.
  • Integrate 3rd party data and communications services.
  • All collected data is automatically stored and backed-up in your Mango cloud account.
Demand Forecasting

Available as a separate Mango module.

Mango offers the Demand Forecasting module, to help programme managers make better informed decisions about likely future demand for commodities.

The Demand Forecasting module uses advanced quantitative and qualitative methods to predict future demand, based on all gathered historical data collected for Mango. The more historical data you have available, the better the module becomes at predicting future trends.

Key features and benefits of the Demand Forecasting module:

  • Optimise your supply chain by ensuring adequate supply of all commodities.
  • Sophisticated tools to help assess future demand in an instant.
  • Clear and actionable information based on numerous calculations.
  • Reduce chance of critical stock levels or stock-out emergencies.
  • Reduce need for expensive emergency orders.
DIY or Turnkey Solution

You can use the Mango platform to create your own DIY mhealth system precisely how you see fit. Greenmash is always available to provide you with support to build and maintain your ideal solution.

Alternately we can design and build the solution for you as a technology partner, and take advantage of our technical expertise and experience. You maintain complete ownership of the system, and we are always available to provide you with any needed support.

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